FAQ

HOW LONG WILL DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The order processing period is additional to the shipping transit estimate.

Actual delivery may vary depending on destination, customs procedures, carrier operations, weather conditions, and public holidays.

DO YOU PROVIDE FREE SHIPPING AND COVER IMPORT FEES?

Yes. Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

HOW CAN I REQUEST MY ORDER TRACKING NUMBER?

Tracking information may become available after your order is dispatched.

To request an available tracking number or shipping update, email n_fernauna122@outlook.com with your order number.

Our customer service team will assist with available tracking details.

WHAT IF MY ORDER IS LOST, DAMAGED, OR INCORRECT?

Email n_fernauna122@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional charge or a refund in accordance with applicable consumer protection laws.